Returns Center

* RETURNS AND EXCHANGES ARE FREE *

How do I RETURN for a refund?

Please click HERE to start your return. 

How do I EXCHANGE an item?

Please email us at info@canterculture.com to start an exchange for a different size or item.

What items are returnable/exchangeable? 

All items  -EXCLUDING Gift Shop items, Gift Cards or Final Sale items-  that meet the following:

• Within 90 days from the date of purchase
• In unused and re-sellable condition
• With the original packaging and all the tags intact

What items are non-refundable? 

• Gift Cards
• Final Sale Items
• Items purchased in the Gift Shop

The following refund options are supported:

• Refund to the original payment method
• Store credit
• Exchange for a different size
• Exchange for a different item

For instructions on how to ship the returned products, refer to the email received after placing the return request. We will send you a prepaid return label once your return is approved   

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. If approved, the refund request will be processed within 5 - 7 working days after approval.

If you have any queries regarding exchanges, returns or refunds, reach out to us at info@canterculture.com. Our priority is your happiness, so we will do all we can to address any concerns!