Returns Center

* RETURNS AND EXCHANGES ARE FREE *

To return or exchange an item, please contact us at info@canterculture.com. Please include your order number in your email. If you are wanting to exchange an item, please detail the item/size/color you are wanting to exchange to.

What items are returnable/exchangeable?

All items -EXCLUDING Gift Shop items, Gift Cards or Final Sale items- that meet the following:

Within 90 days from the date of purchase
In unused and re-sellable condition
With the original packaging and all the tags intact

What items are non-refundable?

Gift Cards
Final Sale Items
Items purchased in the Gift Shop

How do I ship back the items?

Once your return is approved, you will receive a pre-paid shipping label via auto-generated email. Please check junk/spam if you have not received it within 24 hours of your return being approved.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding exchanges, returns or refunds, reach out to us at info@canterculture.com. Our priority is your happiness, so we will do all we can to address any concerns!