Returns Center

* RETURNS AND EXCHANGES ARE FREE *

* $10 BONUS SHOPPING CREDIT WHEN YOU CHOOSE TO EXCHANGE VS RETURN *

How do I return?

Please click HERE to start your return or exchange. 

What items are returnable/exchangeable? 

All items -EXCLUDING gift shop items, gift cards or 'final sale' items- that meet the following:

• Within 90 days from the date of purchase
• In unused and re-sellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

• Gift cards
• Final Sale Items
• Items purchased in the Gift Shop

The following refund options are supported:

• Refund to the original payment method
• Store credit
• Exchange for a different size
• Exchange for a different item ($10 BONUS SHOPPING CREDIT WHEN YOU CHOOSE TO EXCHANGE vs RETURN)

For instructions on how to ship the returned products, refer to the email received after placing the return request. We will send you a prepaid return label once your return is approved   

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. If approved, the refund request will be processed within 5 - 7 working days after approval.

If you have any queries regarding exchanges, returns or refunds, reach out to us at info@canterculture.com. Our priority is your happiness, so we will do all we can to address any concerns!